Refund Policy

At HOME LIFE AROMA we are committed to providing you with high-quality products and ensuring your satisfaction. However, in the unlikely event that you receive a damaged or incomplete product, we offer a straightforward return, refund, and replacement process. Please review the details of our Refund & Replacement Policy below.

If the product you received is damaged during transit or has noticeable defects upon arrival, you are eligible for a replacement or refund.

If your order is missing items or components, please contact us for a resolution. We will either send the missing items or issue a refund for the missing products.

Please note that we do not accept returns or offer refunds for any other reasons, such as change of mind, wrong selection, or personal preference.

How to Request a Refund or Replacement

If you receive a damaged or incomplete product, please follow these steps:

1. Contact Us Immediately: Reach out to our customer service team at [support@homelifearomas.com] within [number of days, e.g., 7 days] from receiving your order. Provide your order number and a detailed description of the issue.

2. Submit Supporting Evidence: In order to expedite your request, please include clear photos of the damaged or incomplete product. This will help us assess the issue quickly and accurately.

3. Return Instructions: If a return is required for your replacement or refund, we will provide you with instructions on how to send the product back to us. We will cover the return shipping costs if the return is due to damage or an incomplete order.

Refund Process

Once your returned product has been received and inspected, we will process your refund to the original payment method. Please allow [number of days, e.g., 7-10 business days] for the refund to appear on your account, depending on your payment provider’s processing time.

• Shipping Fees: Shipping costs are non-refundable unless the return is due to our error (damaged or incomplete product).

• Partial Refunds: In cases where only part of the order is returned (e.g., missing or damaged items), you will only be refunded for the affected products.

• Replacements

  If you prefer a replacement instead of a refund, we will send the same or a comparable product, subject to availability. The replacement will be shipped at no additional cost to you.